At Jekpot88, your privacy is not a compliance checkbox — it is a core operating principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and what rights you hold as a Malaysian player on our platform.
Jekpot88 ("we", "us", "our", or "Jekpot88") operates the online casino and sports betting platform accessible at jekpot88.cam and any associated mobile applications or subdomains (the "Platform"). We are committed to protecting the privacy of every individual who accesses or uses the Platform (each, a "User", "Member", or "you").
This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data obtained through your use of the Jekpot88 Platform. It is intended to be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
Jekpot88 is committed to handling personal data in a manner consistent with the principles of the Malaysian Personal Data Protection Act 2010 (PDPA) and any other applicable data protection regulations relevant to our operating jurisdictions.
By accessing the Platform, creating an Account, or continuing to use any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including name, identification number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion. |
| "Data Controller" | Jekpot88, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of Jekpot88 under a data processing agreement. |
| "Account" | A registered user account on the Jekpot88 Platform. |
| "KYC Data" | Identity verification documents and related information submitted by a Member during the Know Your Customer (KYC) verification process. |
| "PDPA" | Malaysian Personal Data Protection Act 2010 and its subsidiary legislation, as amended from time to time. |
| "Cookie" | A small text file placed on a User's device by the Platform for the purposes of session management, analytics, or personalisation. |
When you register an Account, complete KYC verification, make deposits or withdrawals, contact our support team, or participate in promotions on the Jekpot88 Platform, you may provide us with the following categories of Personal Data:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Malaysian MyKad number, Driving Licence number, or Passport number |
| Contact Data | Email address, Malaysian mobile phone number, residential address (Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location) |
| Financial Data | Payment account details (e-wallet identifiers, bank account numbers for DuitNow/FPX transfers), transaction history, deposit and withdrawal records |
| KYC Documents | Copies of identity documents, proof of address documents (utility bills, bank statements), selfie images submitted for verification |
| Account Credentials | Username and hashed password (passwords are never stored in plaintext) |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp messages, and any other communications with Jekpot88 support |
| Preference Data | Language preferences, notification settings, responsible gambling limit settings, self-exclusion requests |
When you access or use the Jekpot88 Platform, certain technical and behavioural data is collected automatically through your device and browser:
Jekpot88 operates on a principle of data minimisation — we collect only the Personal Data that is reasonably necessary to provide our services, comply with legal obligations, and protect the security of the Platform and its Members.
Jekpot88 uses the Personal Data we collect for the following purposes:
Jekpot88 processes your Personal Data on the following legal bases:
Jekpot88 engages carefully selected third-party Data Processors to support the operation of the Platform. These processors are authorised to access Personal Data only to the extent necessary to perform their contracted services and are bound by data processing agreements that require them to maintain data security standards equivalent to our own. Categories of third-party processors include:
Jekpot88 may disclose Personal Data to regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so or where disclosure is necessary to: (a) comply with a legal obligation or lawful request; (b) protect the rights, property, or safety of Jekpot88, its Members, or the public; or (c) detect, prevent, or investigate fraud or other illegal activity.
Jekpot88 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. Your data is used exclusively in connection with the provision of Jekpot88's services and the fulfilment of our legal obligations.
Our Data Sharing Commitment: We will never sell your personal data to third parties. Any data shared with service providers is strictly governed by formal data processing agreements that prohibit unauthorised use.
Cookies are small text files placed on your device when you access a website. Jekpot88 uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform, remember your preferences, and improve the user experience.
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Please be aware that disabling strictly necessary cookies may impair your ability to use the Jekpot88 Platform, including logging into your Account or processing transactions. Instructions for managing cookies in common browsers are available through your browser's help documentation.
Jekpot88 retains Personal Data for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised in accordance with Jekpot88's data destruction procedures.
Jekpot88 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While Jekpot88 takes all reasonable steps to protect your Personal Data, no security system is completely impenetrable. You are responsible for maintaining the security of your Account credentials. If you suspect that your Account has been compromised, contact our support team immediately at [email protected].
As a Member whose Personal Data is processed by Jekpot88, you hold the following rights in respect of your Personal Data. You may exercise any of these rights by contacting us via live chat or at [email protected]:
Request a copy of the Personal Data we hold about you, along with information about how it is being used.
Request correction of inaccurate or incomplete Personal Data held in your Account at any time.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we temporarily suspend processing of your Personal Data in specific circumstances, such as while a correction request is reviewed.
Request a structured, machine-readable copy of your Personal Data for transfer to another service provider where technically feasible.
Object to the processing of your Personal Data for legitimate interests or direct marketing purposes at any time.
Withdraw consent for any processing activity that relies solely on your consent, including marketing communications and non-essential cookies.
Lodge a complaint with Jekpot88's data protection team or with the relevant supervisory authority if you believe your data rights have not been respected.
We will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, and we will notify you accordingly. Requests must be submitted through verified channels to confirm your identity before the request can be acted upon.
Jekpot88 operates as an international platform. In the course of providing our services, your Personal Data may be transferred to, stored in, or processed by systems and service providers located outside of Malaysia. Such international transfers may occur where, for example, our cloud infrastructure providers, KYC verification partners, or customer support platform operators maintain data centres or operational teams in other jurisdictions.
Where Personal Data is transferred internationally, Jekpot88 takes appropriate safeguards to ensure that the receiving jurisdiction provides an adequate level of data protection, including through:
The Jekpot88 Platform is strictly intended for use by individuals aged 21 years and above. Jekpot88 does not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an Account or provide any Personal Data on the Platform.
If Jekpot88 becomes aware that it has inadvertently collected Personal Data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated Account. Any winnings generated by an underage Account will be forfeited.
Parents and guardians who believe that a minor in their care has registered an Account on the Jekpot88 Platform are encouraged to contact our support team immediately at [email protected] or via live chat so that the matter can be investigated and the Account closed without delay.
21+ Only. The Jekpot88 Platform is restricted to adults aged 21 and above. We use age verification technology and KYC document checks to enforce this restriction. Any attempt to circumvent the age gate is a breach of our Terms & Conditions and will result in immediate Account closure.
The Jekpot88 Platform does not contain links to third-party external websites. All navigation on the Platform remains within the Jekpot88 ecosystem. However, the Platform integrates with third-party payment processors — such as Touch 'n Go eWallet, Boost, GrabPay, and the FPX network — to facilitate deposits and withdrawals. When you initiate a payment through these channels, you may be redirected to the third-party provider's interface to complete the transaction.
Each third-party payment provider operates under its own privacy policy and data protection practices, which are independent of Jekpot88's. Jekpot88 is not responsible for the data handling practices of third-party payment providers. We recommend reviewing the privacy documentation of any third-party service you use in connection with your Jekpot88 Account.
Jekpot88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes to applicable law, or changes to the Platform's features and services. The "Last Updated" date at the top of this Policy will be revised to reflect the date of any material change.
Where a change to this Policy is material — meaning it significantly affects your rights or the way we use your data — we will provide advance notice via a notification posted on the Platform and, where practicable, by email to your registered address. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage all Members to review this Privacy Policy periodically to stay informed of how Jekpot88 protects their data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way Jekpot88 processes your Personal Data, please contact our data protection team through any of the following channels:
Jekpot88's support team is available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin. All privacy-related requests are handled with the highest level of confidentiality and within the response timeframes described in Section 10 of this Policy.
Your privacy matters to us. If you are not satisfied with Jekpot88's response to a data rights request, you retain the right to escalate the matter to the relevant supervisory authority in your jurisdiction. Jekpot88 will cooperate fully with any legitimate regulatory inquiry.
Six practical ways Jekpot88 keeps your personal data safe, private, and under your control — every day, for every Malaysian player on the Platform.
Jekpot88's data handling practices are aligned with the Malaysian Personal Data Protection Act 2010, ensuring that your rights as a Malaysian player are respected and enforceable under local data protection standards.
Jekpot88's revenue comes from gaming operations — not from selling your personal information. Your data is used exclusively to operate your Account and deliver our services. It is never sold to data brokers, advertisers, or any other commercial third parties.
Every byte of data transmitted between your device and the Jekpot88 Platform is protected by 256-bit TLS encryption. Sensitive stored data — including KYC documents and financial records — is additionally encrypted at rest using AES-256.
You have the right to access, correct, restrict, and delete your Personal Data held by Jekpot88. All data rights requests are processed within 30 days by our dedicated support team, available 24/7 in English, Bahasa Melayu, and Mandarin.
We do not hold your data indefinitely. Jekpot88 applies documented retention periods to each category of Personal Data — typically 5 years for regulatory compliance purposes after Account closure — beyond which data is securely and permanently deleted.
In the unlikely event of a data security incident affecting your Personal Data, Jekpot88 maintains a documented breach response procedure. Affected Members and relevant regulatory authorities will be notified as required by applicable law without undue delay.
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin to help with any data protection query or rights request.
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